{"slug":"claude-find-tickets-waiting-on-us-more-than-two-days","title":"Find tickets waiting on us more than two days","summary":"Claude handles this as a draft: List id, age, and the last agent line. Do not ping the customer.","agent":"Claude","agentSlug":"claude","category":"Support","categorySlug":"support","roles":["Support lead"],"roleSlugs":["support-lead"],"industries":["Software"],"industrySlugs":["software"],"jobs":["support"],"topic":"Support","topicSlug":"support","score":17,"difficulty":"easy","estCost":"One individual paid plan is usually enough for a short run.","costTier":"low","timeSaved":"Fifteen minutes","prompt":"You are working as Claude on one playbook.\n\nTask: List id, age, and the last agent line.\n\nRules:\n- Use only sources I give you. If a file, page, or number is missing, write unknown.\n- Do not invent URLs, prices, or names.\n- Stop rule: Do not ping the customer.\n\nReturn the work product first, then a short list of what you did not do because of the stop rule, and the single decision I still have to make.","steps":[{"title":"Open Claude where the source material already lives","detail":"Use the account, repo, or folder that has the real files. If you cannot see them, stop."},{"title":"Paste the prompt and name the exact input","detail":"List id, age, and the last agent line."},{"title":"Check three facts against the source","detail":"A wrong date, amount, or name means the draft is not ready."},{"title":"Keep the stop rule","detail":"Do not ping the customer."}],"sourceUrl":"https://www.anthropic.com/news/3-5-models-and-computer-use","sourceNote":"Anthropic's computer-use announcement returned HTTP 200 on 16 Oct 2026. This playbook is an original unverified reconstruction, not a customer story.","date":"2026-10-11","verified":false,"status":"unverified","sponsorUrl":"","metrics":[{"label":"Hands-on time","value":"Fifteen minutes"},{"label":"You still approve","value":"Do not ping the customer."}],"faq":[{"question":"Has this Claude playbook been re-run for the catalog?","answer":"No. It is an unverified reconstruction. The source URL was checked on 16 Oct 2026."},{"question":"What stays human?","answer":"Do not ping the customer."}],"url":"https://aiplaybookgems.com/usecases/claude-find-tickets-waiting-on-us-more-than-two-days","jsonUrl":"https://aiplaybookgems.com/api/usecases/claude-find-tickets-waiting-on-us-more-than-two-days"}