{"slug":"n8n-triage-a-support-queue-into-four-buckets","title":"Triage a support queue into four buckets","summary":"n8n handles this as a draft: Billing, bug, how-to, and unknown. One sentence why. Do not reply to customers.","agent":"n8n","agentSlug":"n8n","category":"Support","categorySlug":"support","roles":["Support lead"],"roleSlugs":["support-lead"],"industries":["Software"],"industrySlugs":["software"],"jobs":["support"],"topic":"Support","topicSlug":"support","score":20,"difficulty":"easy","estCost":"One individual paid plan is usually enough for a short run.","costTier":"low","timeSaved":"Twenty minutes","prompt":"You are working as n8n on one playbook.\n\nTask: Billing, bug, how-to, and unknown. One sentence why.\n\nRules:\n- Use only sources I give you. If a file, page, or number is missing, write unknown.\n- Do not invent URLs, prices, or names.\n- Stop rule: Do not reply to customers.\n\nReturn the work product first, then a short list of what you did not do because of the stop rule, and the single decision I still have to make.","steps":[{"title":"Open n8n where the source material already lives","detail":"Use the account, repo, or folder that has the real files. If you cannot see them, stop."},{"title":"Paste the prompt and name the exact input","detail":"Billing, bug, how-to, and unknown. One sentence why."},{"title":"Check three facts against the source","detail":"A wrong date, amount, or name means the draft is not ready."},{"title":"Keep the stop rule","detail":"Do not reply to customers."}],"sourceUrl":"https://docs.n8n.io/build/build-and-manage-agents","sourceNote":"n8n's agent docs returned HTTP 200 on 16 Oct 2026. This playbook is an original unverified reconstruction of a tool-using workflow.","date":"2026-10-16","verified":false,"status":"unverified","sponsorUrl":"","metrics":[{"label":"Hands-on time","value":"Twenty minutes"},{"label":"You still approve","value":"Do not reply to customers."}],"faq":[{"question":"Has this n8n playbook been re-run for the catalog?","answer":"No. It is an unverified reconstruction. The source URL was checked on 16 Oct 2026."},{"question":"What stays human?","answer":"Do not reply to customers."}],"url":"https://aiplaybookgems.com/usecases/n8n-triage-a-support-queue-into-four-buckets","jsonUrl":"https://aiplaybookgems.com/api/usecases/n8n-triage-a-support-queue-into-four-buckets"}