Claude handles this as a draft: Why escalated, verified facts, unknowns, recommended next action, and records used. Do not message the customer again asking them to repeat what you already have.
Claude handles this as a draft: Use only the categories I provide. Put leftovers in Unsorted with the raw description. Do not move money between accounts.
eve handles this as a draft: Vercel's 16 Oct 2026 post says the Vercel Shop shopping assistant, powered by eve, can find products and add them to the same cart as the product pages. You review the cart and you check out.