Propose a refund with a policy gate

Setup

1. 01

   Paste one ticket, the order facts, and the written policy

   Include order number, amount paid, and delivery status. If the order number is missing, the draft should stop and ask.

2. 02

   Check the clause is a quote and the amount does not exceed what was paid

   Eligibility should be yes, no, or unclear. A proposed amount above amount paid is a failed draft.

3. 03

   Stop

   You approve, you call Stripe, and you send the reply. The agent does not issue the refund.

Metrics

These are editorial labels so you can compare playbooks. They are not measurements.

Hands-on time

Drafting the policy check before a person decides

You still approve

The refund and the customer reply

Questions